Cancellation & Refund Policy

Overview

Presenvo provides digital software services for generating, hosting, and managing review-powered business websites. This policy applies to paid subscriptions and other digital services purchased through Presenvo.

This policy should be read together with our Terms of Service. If there is a conflict, the Terms of Service will apply unless applicable law requires otherwise.

Subscriptions

Paid plans are billed in advance on a monthly or annual basis. Your plan renews automatically until you cancel it. Plan pricing, features, and usage limits are shown on our pricing page before purchase.

Cancellations

You may cancel your subscription at any time from your account billing or settings page. If you cannot access your account, contact us at [email protected].

Cancellation stops the next renewal. Your paid access remains available until the end of the current billing period, and you will not be charged again for that subscription after cancellation.

Refund eligibility

We offer a refund for the first monthly payment if you request it within 14 days of purchase.

Annual plans may be refunded pro rata at our discretion if requested within the first 30 days of purchase. After these windows, charges are non-refundable except for duplicate charges, payment processing errors, or where a refund is required by applicable law.

Refund processing

Approved refunds are issued to the original payment method used for the purchase. Refund timelines depend on the payment processor, payment method, and your bank or card issuer.

If a refund has been approved but has not appeared in your account after the normal banking timeline, contact your bank first and then reach out to us with your payment details.

Exceptions

Refunds may be declined where:

• The request is outside the applicable refund window.
• The account was suspended or terminated for breach of our Terms of Service.
• The purchase was already refunded, charged back, or reversed.
• The request relates to third-party costs outside our control, such as domain fees.
• The request is fraudulent, abusive, or inconsistent with this policy.

How to request

To request a cancellation or refund, email [email protected] with:

• Your account email address.
• Your plan name.
• The transaction, invoice, or payment ID if available.
• The reason for the cancellation or refund request.

We may ask for additional information when needed to verify the account or payment before processing a request.

Contact

Questions about this policy? Email [email protected].